Visual remote guidance generally refers to the use of wearable hardware devices, such as smart glasses or head-mounted cameras, to allow workers in the field or workshop to connect with an experienced supervisor, technician, engineer, or equipment specialist using a headset, tablet, or mobile device. The remote expert can see what the worker is seeing, talk them through the task in real time, and provide visual prompts, instructions, photos, documents, or mark-ups on the screen.

For maintenance teams, this means support can be provided without waiting for someone to travel to site. It can help workers diagnose faults faster, confirm the right repair steps, check safety controls, and reduce repeat work. It also allows less experienced workers to be supported by senior people while they are doing the job, helping build confidence and capability over time.

In day-to-day activities, visual remote guidance can make maintenance work safer, quicker, and more consistent. It helps get the right knowledge to the right person at the right time, especially when equipment is complex, downtime is costly, or specialist support is not immediately available on site.

Over time, the photos, videos and audio captured through wearable devices can also be used to build a valuable library of real workplace knowledge. These content libraries provide the foundation for Multimodal AI Agents that can interpret video, audio, text and sensor data, and support workers with real-time augmented reality work instructions.

Links to popular wearable hardware devices follow.